A **handover act** documents handing products or equipment to the customer: parties, lines, signatures, PDF, and optionally invoice and stock movement.

**How to open:** **Field service** → **Acts**  
Often easier: open a **work sheet** → **Create handover act**.

## When to create an act

- handing spare parts or products to the customer
- swapping / installing equipment and needing proof
- office wants an invoice or stock movement from the act

## Statuses

| Status | What it means |
|--------|---------------|
| **Preparing** | Technician or office is drafting the act — lines and signatures still in progress. |
| **Sent** | Act was sent to the customer (e.g. by email). |
| **Delivered** | Handover confirmed (**Complete act**). |
| **Cancelled** | Office cancelled the act. |

## Technician: act from a work sheet (recommended)

1. **Worker terminal** → **My works** → open the sheet.
2. Tap **Create handover act**.
3. Check **giver** and **recipient** (customer contact).
4. **Add product** — lines and quantities.
5. Set **handover date**.
6. Signatures: tap **giver** (you can use **Settings** → **My signature**), then **recipient** (customer).
7. Tap **Complete act**.
8. Optionally **Download PDF** or **Send to customer**.
9. Office may later tap **Invoice**.

## Office: act from the register

1. **Acts** → **New handover act**.
2. Link customer / sheet if needed.
3. Fill lines and signatures as above.
4. **Complete act** → **Invoice** / **Send to customer**.

If **Acts copy email** is set in manager settings, a copy always goes there when emailing the customer.

## Stock and invoice

- Completing may update warehouse (e.g. delivery note) — depends on setup.
- **Invoice** creates a sales invoice from act lines.
- Separate from work / sheet invoicing.

## Related guides

- [Worker terminal](https://help.flowbyte.ee/hc/wiki/articles/worker-terminal)
- [Work sheets](https://help.flowbyte.ee/hc/wiki/articles/work-sheets)
- [Works](https://help.flowbyte.ee/hc/wiki/articles/works)
- [Manager dashboard and settings](https://help.flowbyte.ee/hc/wiki/articles/manager-dashboard)