The **Operations map** shows the selected day’s stops on a map with route, drive time, distance and job time. Both **office / dispatch** (all technicians) and **technicians** (their own stops and Google Maps / Waze navigation) use it.

**Menu:** Field service → **Operations map**  
Permissions control what you see:

| Role | What you see |
|------|----------------|
| Technician (no manager / all-sheets permission) | **Only your** route and stops |
| Dispatcher / manager | All technicians, filters, add stop, edit address |

## What the map is for

- see the day’s stops in order (start → stop 1, 2, … → end)
- see estimated **drive time** and **km** between legs
- open **Google Maps** or **Waze** navigation from a stop
- open the related work / work sheet or customer
- spot missing addresses (those stops are not shown on the map)
- office plans routes before sending technicians out

The map **does not replace** filling work sheets — it is for routing and navigation. Sheets are completed in **Worker terminal**.

---

## Technician: your day and navigation

In the technician view the map usually opens with **your** stops only.

### Step by step

1. Open **Operations map**.
2. At the top pick the date (**Today** or arrows / date field).
3. If you see several technicians (office view), tap **your name** in the sidebar.
4. Review stops in the timeline (1, 2, …) or as map markers.
5. Each stop can show:
   - customer / job title
   - address
   - time and estimated job duration
   - vehicle (if assigned)
   - work sheet number and status
6. For navigation tap under the stop:
   - **Google Maps** — driving directions to the destination
   - **Waze** — opens Waze navigate
7. If the address is missing, buttons stay disabled: tell office to add the address.
8. Tapping the stop title opens the related work (if you have access).
9. On site go back to **Worker terminal** and open the sheet (**I am on site** only if you are lead).

Without an address, navigation does not open. Tell the office or fix the address if you have permission.

### On mobile

On phone or tablet, Google Maps / Waze usually open the native app. Drive stop to stop from the Operations map without copying addresses by hand.

### Tips for technicians

- In the morning open the map and review stops before leaving.
- For the next stop use **Next work assignment** in Worker terminal or open the stop on the map.
- If an address is wrong or missing, tell dispatch — otherwise routing and navigation fail.
- Sheet work still happens in Worker terminal: **I am on site** → fill the sheet → **Submit work sheet**.

---

## Office / dispatch: full-day planning

### Top bar

- **Start location** — where the route begins (company address or extra base)
- **End location** — return point at day end, or **no end point** (ends at last job)
- **Status filter** — e.g. planned, in progress, completed, invoiced
- **Search** — work, customer, address, technician
- **Date** — Today, previous / next day, or date picker

### Sidebar — technicians

- list of technicians for the day (with search)
- show / hide routes (**Show all** / **Hide all**)
- compact view (avatars only) or cards
- select a technician — route detail card opens

### Route detail card

For the selected technician:

- total travel time
- total distance
- stops
- total job time
- vehicles
- timeline: start → drive legs → stops → end

Per stop:

- status badge
- title (open work)
- customer button
- address (editable with permission)
- time, duration, vehicle, sheet number
- **Google Maps** / **Waze**
- **Add stop** when allowed

### Addresses and markers

- a stop without an address does not appear on the map; a banner may warn you
- edit address on the stop or by dragging the marker (with permission)
- after saving, the route recalculates

### Start and end point setup

Persistent points are configured under **Manager dashboard → Settings → Service map**:

- company address / base name
- extra offices or bases
- end points (garage, etc.)

Without solid points, drive times are inaccurate.

See [Manager dashboard and settings](https://help.flowbyte.ee/hc/wiki/articles/manager-dashboard).

---

## Typical flows

### Morning in the office

1. Open Operations map → **Today**.
2. Check every stop has an address.
3. Pick start / end points.
4. Review load and drive times per technician.
5. Reschedule via manager dashboard or works if needed.
6. Technicians open the same day on the map and navigate.

### Technician on the road

1. Open map or Worker terminal.
2. Pick the next stop.
3. **Google Maps** or **Waze**.
4. On site in Worker terminal: **I am on site** → sheet.
5. Next stop again from the map.

---

## Limits and errors

- **Missing address** — stop missing on map; navigation disabled.
- **Route not found** — Google could not compute a path; check addresses.
- **Company address missing** — set it in settings or company profile.
- Technicians without manager / all-sheets rights only see their own route — expected.

## Related guides

- [Worker terminal](https://help.flowbyte.ee/hc/wiki/articles/worker-terminal)
- [Works](https://help.flowbyte.ee/hc/wiki/articles/works)
- [Manager dashboard and settings](https://help.flowbyte.ee/hc/wiki/articles/manager-dashboard)
- [Technician suggestions](https://help.flowbyte.ee/hc/wiki/articles/technician-suggestions)