A **sales order** is the customer’s confirmed order: what to deliver or do, when, and at what price. From here you move to shipment and invoice.

**How to open:** **Sales** → **Sales orders**

## Why use sales orders

- track which orders are open, in progress, or fulfilled  
- plan delivery / picking  
- create a **shipment** or **sales invoice** from the order  
- link the order to a quote or webshop / channel order  

## Where an order comes from

- converted from a **quote**  
- created manually  
- from the webshop or sales channel (if integrated)  

## What you can do

1. Open **Sales orders**.
2. Filter by status, customer, date.
3. Open an order — review lines, amounts, delivery addresses.
4. Edit lines / status if your permissions allow.
5. Create a **shipment** when goods go out or are handed over.
6. Create or link a **sales invoice** when you can bill (directly or via shipment).
7. Mark the order complete when everything is fulfilled and invoiced.

## Statuses (typical)

| Status | What it means |
|--------|---------------|
| **Open / new** | Order awaiting fulfilment. |
| **In progress** | Picking or delivery is underway. |
| **Fulfilled** | Goods / service are done. |
| **Invoiced** | Related invoice(s) exist. |
| **Cancelled** | Order cancelled. |

Exact names depend on your setup — check the labels on the page.

## Link to warehouse

If warehouse is in use:

- the order may go to the **sales pick queue** (Warehouse)  
- pick lists help pick goods  
- the shipment reduces / moves stock (depending on setup)  

## Related guides

- [Quotes](https://help.flowbyte.ee/hc/wiki/articles/quotes-guide)
- [Shipments](https://help.flowbyte.ee/hc/wiki/articles/sales-shipments)
- [Sales invoices](https://help.flowbyte.ee/hc/wiki/articles/sales-invoices)
- [Sales — overview](https://help.flowbyte.ee/hc/wiki/articles/sales-overview)