The Operations map shows the selected day’s stops on a map with route, drive time, distance and job time. Both office / dispatch (all technicians) and technicians (their own stops and Google Maps / Waze navigation) use it.
Menu: Field service → Operations map
Permissions control what you see:
| Role | What you see |
|---|---|
| Technician (no manager / all-sheets permission) | Only your route and stops |
| Dispatcher / manager | All technicians, filters, add stop, edit address |
What the map is for
- see the day’s stops in order (start → stop 1, 2, … → end)
- see estimated drive time and km between legs
- open Google Maps or Waze navigation from a stop
- open the related work / work sheet or customer
- spot missing addresses (those stops are not shown on the map)
- office plans routes before sending technicians out
The map does not replace filling work sheets — it is for routing and navigation. Sheets are completed in Worker terminal.
Technician: your day and navigation
In the technician view the map usually opens with your stops only.
Step by step
- Open Operations map.
- At the top pick the date (Today or arrows / date field).
- If you see several technicians (office view), tap your name in the sidebar.
- Review stops in the timeline (1, 2, …) or as map markers.
- Each stop can show:
- customer / job title
- address
- time and estimated job duration
- vehicle (if assigned)
- work sheet number and status
- For navigation tap under the stop:
- Google Maps — driving directions to the destination
- Waze — opens Waze navigate
- If the address is missing, buttons stay disabled: tell office to add the address.
- Tapping the stop title opens the related work (if you have access).
- On site go back to Worker terminal and open the sheet (I am on site only if you are lead).
Without an address, navigation does not open. Tell the office or fix the address if you have permission.
On mobile
On phone or tablet, Google Maps / Waze usually open the native app. Drive stop to stop from the Operations map without copying addresses by hand.
Tips for technicians
- In the morning open the map and review stops before leaving.
- For the next stop use Next work assignment in Worker terminal or open the stop on the map.
- If an address is wrong or missing, tell dispatch — otherwise routing and navigation fail.
- Sheet work still happens in Worker terminal: I am on site → fill the sheet → Submit work sheet.
Office / dispatch: full-day planning
Top bar
- Start location — where the route begins (company address or extra base)
- End location — return point at day end, or no end point (ends at last job)
- Status filter — e.g. planned, in progress, completed, invoiced
- Search — work, customer, address, technician
- Date — Today, previous / next day, or date picker
Sidebar — technicians
- list of technicians for the day (with search)
- show / hide routes (Show all / Hide all)
- compact view (avatars only) or cards
- select a technician — route detail card opens
Route detail card
For the selected technician:
- total travel time
- total distance
- stops
- total job time
- vehicles
- timeline: start → drive legs → stops → end
Per stop:
- status badge
- title (open work)
- customer button
- address (editable with permission)
- time, duration, vehicle, sheet number
- Google Maps / Waze
- Add stop when allowed
Addresses and markers
- a stop without an address does not appear on the map; a banner may warn you
- edit address on the stop or by dragging the marker (with permission)
- after saving, the route recalculates
Start and end point setup
Persistent points are configured under Manager dashboard → Settings → Service map:
- company address / base name
- extra offices or bases
- end points (garage, etc.)
Without solid points, drive times are inaccurate.
See Manager dashboard and settings.
Typical flows
Morning in the office
- Open Operations map → Today.
- Check every stop has an address.
- Pick start / end points.
- Review load and drive times per technician.
- Reschedule via manager dashboard or works if needed.
- Technicians open the same day on the map and navigate.
Technician on the road
- Open map or Worker terminal.
- Pick the next stop.
- Google Maps or Waze.
- On site in Worker terminal: I am on site → sheet.
- Next stop again from the map.
Limits and errors
- Missing address — stop missing on map; navigation disabled.
- Route not found — Google could not compute a path; check addresses.
- Company address missing — set it in settings or company profile.
- Technicians without manager / all-sheets rights only see their own route — expected.