The Operations map shows the selected day’s stops on a map with route, drive time, distance and job time. Both office / dispatch (all technicians) and technicians (their own stops and Google Maps / Waze navigation) use it.
Menu: Maintenance → Operations map
Permissions control what you see:
| Role | What you see |
|---|---|
| Technician (no manager / all-sheets permission) | Only your route and stops |
| Dispatcher / manager | All technicians, filters, add stop, edit address |
What the map is for
- see the day’s stops in order (start → stop 1, 2, … → end)
- see estimated drive time and km between legs
- open Google Maps or Waze navigation from a stop
- open the related work / work sheet or customer
- spot missing addresses (those stops are not shown on the map)
- office plans routes before sending technicians out
The map does not replace filling work sheets — it is for routing and navigation. Sheets are completed in Worker terminal.
Technician: your day and navigation
In the technician view the map usually opens with your stops only.
Step by step
- Open Operations map.
- At the top pick the date (Today or arrows / date field).
- If you see several technicians (office view), tap your name in the sidebar.
- Review stops in the timeline (1, 2, …) or as map markers.
- Each stop can show:
- customer / job title
- address
- time and estimated job duration
- vehicle (if assigned)
- work sheet number and status
- For navigation tap under the stop:
- Google Maps — driving directions to the destination
- Waze — opens Waze navigate
- If the address is missing, buttons stay disabled: tell office to add the address.
- Tapping the stop title opens the related work (if you have access).
- On site go back to Worker terminal and open your sheet → I am on site.
Without an address, navigation does not open. Tell the office or fix the address if you have permission.
On mobile
On phone or tablet, Google Maps / Waze usually open the native app. Drive stop to stop from the Operations map without copying addresses by hand.
Tips for technicians
- In the morning open the map and review stops before leaving.
- For the next stop use Next work assignment in Worker terminal or open the stop on the map.
- If an address is wrong or missing, tell dispatch — otherwise routing and navigation fail.
- Sheet work still happens in Worker terminal: I am on site (your sheet) → fill the sheet → End work if you leave early → Submit work sheet. See Crew on site.
Office / dispatch: full-day planning
Top bar
- Start location — where the route begins (company address or extra base)
- End location — return point at day end, or no end point (ends at last job)
- Status filter — e.g. planned, in progress, completed, invoiced
- Search — work, customer, address, technician
- Date — Today, previous / next day, or date picker
Sidebar — technicians
- list of technicians for the day (with search)
- show / hide routes (Show all / Hide all)
- compact view (avatars only) or cards
- select a technician — route detail card opens
Route detail card
For the selected technician:
- total travel time
- total distance
- stops
- total job time
- vehicles
- timeline: start → drive legs → stops → end
Per stop:
- status badge
- title (open work)
- customer button
- address (editable with permission)
- time, duration, vehicle, sheet number
- Google Maps / Waze
- Add stop when allowed
Addresses and markers
- a stop without an address does not appear on the map; a banner may warn you
- edit address on the stop or by dragging the marker (with permission)
- after saving, the route recalculates
Start and end point setup
Persistent points are configured under Manager dashboard → Settings → Service map:
- company address / base name
- extra offices or bases
- end points (garage, etc.)
Without solid points, drive times are inaccurate.
See Manager dashboard and settings.
Typical flows
Morning in the office
- Open Operations map → Today.
- Check every stop has an address.
- Pick start / end points.
- Review load and drive times per technician.
- Reschedule via manager dashboard or works if needed.
- Technicians open the same day on the map and navigate.
Technician on the road
- Open map or Worker terminal.
- Pick the next stop.
- Google Maps or Waze.
- On site in Worker terminal: I am on site → sheet.
- Next stop again from the map.
Limits and errors
- Missing address — stop missing on map; navigation disabled.
- Route not found — Google could not compute a path; check addresses.
- Company address missing — set it in settings or company profile.
- Technicians without manager / all-sheets rights only see their own route — expected.